Return & Refund Policy
Return & Refund Policy
Standard Returns Policy
At Kenosisate, we want you to be satisfied with your purchase.
If you are not satisfied with your order, you may request a return within 30 days of receiving your item. Returned items must meet the eligibility requirements described below.
Please note that original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Return conditions may vary during special promotions or sales events. Please review any specific promotional terms before placing your order.
Return Eligibility
To be eligible for a return, your item should be:
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In the same condition in which you received it
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Unworn or unused
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In its original packaging where applicable
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Accompanied by your order information or proof of purchase
Items that have been worn, used, damaged after delivery, or otherwise do not meet our return requirements may not be eligible for a refund.
Returns Process
To request a return, please contact our customer support team at:
Please include your order number, the item you would like to return, and the reason for your return.
Our customer support team will review your request and provide instructions for the next steps.
Please do not send a return to an address without first contacting us and receiving return instructions.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photos of the item
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Photos of the packaging when applicable
We recommend contacting us within 14 days of receiving your order so that we can review the issue promptly.
Missing Items
If your order arrives with an item missing, please contact our customer support team.
Include your order number and the name of the missing item so we can investigate the issue and assist you.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us first.
Exchange availability depends on current inventory and the condition of the returned item.
If a direct exchange is unavailable, you may be asked to return the original item and place a new order.
Refunds
Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Processing times may vary depending on your payment provider.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, or other reasons.
If a product is non-returnable, this will generally be stated on the applicable product page or communicated before purchase where appropriate.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about a return, refund, damaged item, missing item, or exchange, please contact Kenosisate customer support.
Email: support@kenosisate.com